The Lasseters Online Customer Care Team is an integral link in the relationship between Lasseters and our customers.

The aim of our Team is to provide customers with a positive lasting impression of Lasseters and to give the reassurance of knowing they have skilled team members to call upon 24 hours a day 7 days a week.

With the growth within the industry and the emergence of our competitors, our team's goal is to provide exceptional customer service through information, efficiency and respect for our customers.

We are the relationship builders of the company who aim to meet our customer's expectations and therefore set Lasseters apart from other casinos. We are a first class casino and our customers expect first class treatment.

From a customer perspective the Lasseters Online Customer Care Team needs to deliver.

• 1st point resolution - We aim to resolve all customer queries, first time every time
• Reliability - We do what we say we will do
• Empathy - A relationship of understanding and respect for the customers' feedback
• Efficiency - An efficient and professional experience at all times

We strive to achieve these goals.

support@lasseters.com.au